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Pocket DVD Wizard - FAQ
1. Audio format not supported : DTS
Some DVDs use a format called DTS as their primary sound source.
The Pocket DVD Wizard does not support DTS decoding, however every disc we have seen that has DTS, also has a separate audio channel in a format the Pocket DVD Wizard can decode.
If you ignore this error message, then when the DVD is playing back, click the 'Options' item in the menu bar and select 'Global Input Settings'.
Then, look for the Audio Settings and the and the Track, and change this to a line with AC3 or AAC (almost anything other than DTS) and click OK.
You DVD should then convert correctly.
On the next dvd you convert, select the options and global input setting again, and select 'default' to put the settings back to normal.
2. Audio is jumping
Some DVDs contain unusual audio tracks that do not respond well to standard compression.
Fortunately these are few and far between, and there is a solution.
Start the DVD that you have problems with, and select the track as you would normally.
Then when the preview is active, click on the options tab and select 'Global Input Settings'.
A new screen should appear with a lot of options. At the top right of this screen you should see a check box, with the label 'Force 24 Hz'.
You need to remove the check (or tick) from this box, then click the OK button.
This should then fix your problem.
3. Audio is distorted / too loud
Start the DVD that you have problems with, and select the track as you would normally.
Then when the preview is active, click on the options tab and select 'Global Input Settings'.
A new screen should appear with a lot of options.
One of the options is a 'volume' setting, reduce this to a value of '3' and then click ok.
This should then fix your problem. If you find the output it too quiet, simply increase this setting.
4. AVI files will not convert
Usually this is a codec issue, especially on avi files encoded using the DivX codec.
If you try uninstalling all DivX, Xvid or other Mpeg4 codecs, and then just re-install one, such as the main codec from http://www.divx.com/ . this usually sorts the conflict, and allows you to convert sucessfully.
5. Dell X50V - Color bleeding
Dell have released a ROM upgrade for the X50V which appears to fix this problem.
The file created by the Pocket DVD Wizard is fine, applying the ROM update should help you watch video files without the color bleeding.
6. Episodes not showing
Some DVDs, especially those with TV shows on them, use a different method to split the TV shows up.
To select the other episodes on the DVD, select the first track (the one that is shown).
Click the 'Continue' button, then on the next screen (the one with the DVD preview) select 'options' from the menu bar, and then 'Global Input Settings'.
A new window will appear, at the top of this window you will see Index: followed by the first track selected.
Change this to the track you want, then click OK.
Reseting your changes: On the next dvd you convert, select the options and global input setting again, and select 'default' to put the settings back to normal.
7. Full DVD is not converted
Usually this is either a resource issue, or simply a dirty DVD that causes the buffer to overrun, and the conversion to end early.
If you check the DVD is clean, and then start the software as you would normally.
When the DVD preview has started, select 'options' from the menu bar, and select 'global input settings'.
Now, locate the buffer section and change it to a buffer of 100Mb, located on the HD (not RAM or memory).
This will both free up memory, so you have more resources to handle the conversion, and buffer the DVD in case it is dirty, or has a section which has a slow read rate for some other reason.
This should then fix your problem.
The next time you start the software, the buffer may be reset (depending on the version of the Pocket DVD Wizard you have) as the hard drive buffer does slow the conversion a little, and should not be required for the majority of DVDs.
8. No sound when video is played on pocket pc
Usually this is because you have selected a large output file size, and your pocket pc is unable to handle the complexity of the file you have created.
If you select a smaller output size, the Pocket DVD Wizard will compress the video using a higher compression level, and your pocket pc will find it easier to decompress the video. As a result, this will free up more resources on the pocket pc, so the audio track will then play.
It is also a good idea to try closing other applications on your pocket pc when viewing video, to free up as much memory as possible.
If this does not help, a simply reset of your Pocket PC may help, if Windows Media Player has crashed for any reason.
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